US-based BenLink has announced its strategic partnership with Alfa Laval, a world leader in heat transfer, centrifugal separation and fluid handling, which is offering its products and services to various industries in some 100 countries. With this partnership Alfa Laval gets access to BenLink’s digital crowd platform and network of over 4000 local and qualified field technicians.
The collaboration enables Alfa Laval to provide more services to its customers, mainly in the food and selected energy applications for heat transfer technology, to achieve faster reaction times and secure higher uptimes, therefore providing an even better customer experience.
By using the BenLink crowd platform, Alfa Laval can optimize Total Cost of Ownership (TCO) as well as reduce the CO2 footprint of its global service organization through minimizing travel distances and avoiding travels altogether.
“To be able to deliver an excellent customer experience is essential for our relationships with our clients,” says Nish Patel, President of the Food & Water Division. “With this collaboration, combining our technical expertise with their network, we will get more ‘feet on the street’ and will be able to deliver high quality service and maintenance even closer to our customers.”
Image caption- From the left: Nish Patel (President, Food & Water Division Alfa Laval), Calvin Grieder (Chairman Bühler Group & BenLink), Imran Rashid (President, BU Food Heat Transfer Alfa Laval), Riccardo Semadeni (CEO BenLink)